reverse mortgages:Call (855) 493-0071
For Servicing Inquiries:
The following options are generally available when a Reverse Mortgage loan is in default for non-payment of property charges or called due. All options, other than paying the debt in full, must adhere to HUD guidelines:
- Pay the debt in full
- Sell the property
- Purchase the property (if the borrower(s) is/are deceased)
- Tax and/or Insurance Reinstatement
- Deed in Lieu of Foreclosure
To discuss any of the options above, please call our Borrower Care team at 866-654-0020. The hours of operation are Monday-Thursday from 8am-8pm EST and Friday from 8am-5pm EST.
For a HUD-approved HECM counselor please visit https://entp.hud.gov/idapp/html/hecm_agency_look.cfm
For a HUD-approved foreclosure counselor, visit: http://www.hud.gov/offices/hsg/sfh/hcc/fc/, or call the toll-free housing counseling telephone referral service at 1.800.569.4287.
400 N. Sam Houston Parkway E.
Houston, TX 77060